Get Started Using a Ticket Management Template With a Zendesk Integration

Zendesk ticket administration helps corporations present environment friendly and efficient buyer help. Ticket administration options can determine excessive precedence points like web site outages, assign tickets to the suitable brokers, and even analyze ticket knowledge to identify tendencies.

A ticket administration template for Zendesk empowers corporations to reply to points promptly, resolve them appropriately, and determine alternatives for enchancment. This enhances the shopper expertise and makes what you are promoting extra environment friendly. 

Extra advantages:

Observe tickets from creation to decision. Detailed ticket histories give brokers visibility into earlier communications and troubleshooting steps.
Collect buyer suggestions via post-resolution surveys. This suggestions helps determine areas for enchancment and alternatives to reinforce the shopper expertise.
Firms can use ticketing knowledge to determine the commonest points and make course of or product adjustments to cut back future requests.

Including an AI chatbot for Zendesk ticket administration creates a seamless, automated expertise. The Kore.ai XO platform is open and agnostic, which implies you may combine it with any system–together with Zendesk. 

Beneath is a information on how one can get began:

Join a Kore.ai account

Step one is to join an account on the Kore.ai XO Platform. 

As soon as signed in, choose ‘New App’ to start out your Bot Construct

Start your new app venture with any of the 2 picks supplied: Automation AI and Contact Heart AI. When you’ve chosen, choose ‘Customized Setup’ and observe the prompts to construct your bot.

Navigate to {the marketplace} and configure Zendesk

Choose ‘integrations’ from the dropdown menu. From there, you may configure Zendesk together with directions and authorization. 

Choose the Consumer Sub Area by following directions on the Zendesk authorization tab. 

Add your consumer e mail and API Token present in your Zendesk Admin Heart.

Create a ticket

On the Kore.ai workspace, navigate to Digital Assistant > Dialogs > Create Ticket. Right here you may automate the creation of a ticket or incident. 

Check your integration on Kore.ai

Click on ‘Check’ within the higher proper hand nook of your show. You may be given the choice to pick out a Voice or Chat Dialog for testing the flows.

For this instance we’ll concentrate on Chat Dialog. As soon as chosen and your chatbot pops up, ask it to Create a Ticket. You possibly can even simply kind, ‘CreateTicket.’ 

Enter an outline and select precedence for the ticket.  The AI will mechanically create a Zendesk ticket for you. 

Affirm your ticket integration is working

Whereas logged into Zendesk, you may view the now open tickets created by Kore.ai. Be at liberty to run duties like view, create, and delete, simply and effectively from a unified platform. 

Get began with a Zendesk integration in minutes