Buyer interplay expertise firm Glia launched its Unified Interactions Index On-line Calculator this week.
The brand new providing is predicated on the corporate’s Unified Interactions Index, and allows monetary providers firms to benchmark the standard of their buyer interactions towards that of their friends.
A multiple-time Finovate Better of Present winner, Glia most lately demoed its expertise at Finovate’s all-digital convention in 2021.
Depart it to buyer interplay expertise innovator Glia to take the concept of “Understanding Your Buyer” to a different degree.
This week, Glia unveiled its Unified Interactions Index On-line Calculator. Primarily based on the corporate’s Unified Interactions Index, the brand new software allows monetary providers firms to benchmark themselves towards greater than 500 peer firms by way of the effectivity, effectiveness, and general expertise in buyer interactions.
“Buyer interactions are the brand new litmus take a look at for loyalty, however till now monetary establishments haven’t had an accessible solution to examine their interplay technique with friends and relate it to tangible KPIs,” Glia Co-Founder and CEO Dan Michaeli stated.
Glia’s calculator offers monetary establishments apples-to-apples benchmarking information on how they examine towards friends and opponents. From the solutions to 14 questions, the calculator gives a rating that categorizes respondents into one in every of three areas –entrance runner, pacer, or straggler — based mostly on the effectivity, effectiveness, and expertise of their buyer interplay technique. With this info, Glia gives buyer suggestions to assist the establishment enhance its interplay technique, and enhance enterprise outcomes based mostly on their very own distinctive circumstances.
“Our calculator provides a fast, easy solution to consider the place an establishment stands after which gives actionable steps on simple areas of enchancment,” Michaeli added. “This in the end helps ship the knowledge and instruments essential to modernize and improve buyer interactions and drive profitable enterprise outcomes.”
Headquartered in New York, Glia made its Finovate debut (as SaleMove) at FinovateFall in 2015, incomes its first of a number of Better of Present awards. Most lately, the corporate demoed its expertise earlier than Finovate audiences at our all-digital convention within the spring of 2021. At present, Glia has partnered with greater than 500 banks, credit score unions, insurance coverage firms, and different monetary establishments all over the world to assist them enhance the client expertise, enhance loyalty, and drive revenues. The Glia Interplay Platform unifies voice, digital customer support, and AI in an structure that eliminates information siloes and allows firms to shift visitors between channels, enabling buyer interactions to evolve naturally.
The launch of Glia’s new providing follows the introduction of the corporate’s ChannelLess AI-powered Interactions for Monetary Providers expertise. This platform, within the phrases of Glia Chief Product Officer Jay Choi, combines a best-in-class digital assistant, back-end AI instruments, and an information evaluation answer for managers to assist them “discover new methods to drive effectivity, efficiency, and enhance the worth delivered by the contact heart.”
Picture by Yan Krukau
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