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Starbucks Odyssey’s community lead sees NFTs as the best way to build brand loyalty

February 22, 2024
in NFT
Reading Time: 3 mins read
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The NFT house could also be down considerably from all-time highs, however manufacturers and loyalty applications seeking to attain followers in new methods can nonetheless discover worth, stated Steve Kaczynski, co-author of the guide “The The whole lot Token” and group lead for Starbucks Odyssey.

“Model anchors” to gated areas like reward applications are one thing that corporations will increase upon in 2024, he stated. “I believe this yr we’re going to see a number of community-based model constructing,” he shared on TechCrunch’s Chain Response podcast.

Starbucks launched Starbucks Odyssey in 2022 as its preliminary foray into the web3 world. The expertise mixed the corporate’s Starbucks Reward loyalty program with NFTs to boost buyer experiences, TechCrunch beforehand reported.

“We’re capable of assist folks discover their tribe,” Kaczynski stated. “I’ve seen that individuals who stay in California within the Starbucks Odyssey group are actually good pals with folks in Chicago they usually have met up in actual life at occasions. This by no means would have occurred if not for web3.”

The loyalty program has a five-tiered system with over 58,000 lively members a minimum of on stage one, Kaczynski stated. “I can promise you these aren’t largely or all web3 native folks … it’s not simply web3 people who find themselves taking part.”

Those that hit tier 5 of this system purchased a “first rate quantity” off the secondary marketplaces, Kaczynski stated. In December, for instance, Starbucks introduced that it’s sending the highest 20 members to Costa Rica to go to the espresso large’s farms the place beans are produced.

There are different “third-party utilities” to be developed by means of NFTs, not simply by large corporations like Starbucks or Nike however by native companies that wish to spin up loyalty applications or use tickets as an asset they will anchor and incentivize.

Kaczynski introduced up this instance: Let’s say Sizzling Pockets, the meals model, put out a promotion the place it could give a 20% low cost to players in the event that they purchased the model’s Fortnite pores and skin and linked it to a crypto pockets. “The purchaser is glad, the eater is glad they usually get a reduction they usually’re within the ecosystem,” he stated. “This particular person isn’t only a gamer, they’re an lively gamer who’s taking part and prepared to spend disposable earnings on third-party issues.”

When folks consider NFTs, they typically consider simply costly monkey footage on the web — and to be truthful, that’s one a part of it with Bored Ape Yacht Membership — however there’s extra worth to be held in proudly owning NFTs, Kaczynski says.

“Think about you go right into a museum and also you see a wonderful portray on the wall, you’ll be able to take an image of that portray nevertheless it’s not price any cash. The image on the wall is price cash as a result of the museum owns it, it’s the unique they usually can show each of these issues,” Kaczynski stated. “Up till not too long ago you couldn’t try this with digital gadgets” till NFTs got here out.

Manufacturers and firms being able to purchase and promote and “actually personal your loyalty is a brand new idea that makes it much less one-way,” Kaczynski stated. “Whereas not all of the group members interact in shopping for and promoting … I believe for lots of people, having that optionality is so necessary.”

This story was impressed by an episode of TechCrunch’s podcast Chain Response. Subscribe to Chain Response on Apple Podcasts, Spotify or your favourite pod platform to listen to extra tales and suggestions from the entrepreneurs constructing at present’s most modern corporations.

Join with us:

On X, previously referred to as Twitter, right here.
Through electronic mail: chainreaction@techcrunch.com

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Tags: BrandbuildChain Reactionchain reaction podChain Reaction podcastcommunitycryptoLeadLoyaltyNFTNFTsOdysseysSeesStarbucksWeb3
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